Delivery & Returns

Delivery Policy

Waterworks offer free delivery on all orders (Excluding Pallet deliverys)

Please be aware that this offer is available to MAINLAND UK ONLY.

We provide a 48 hour courier service providing your order is placed before 12.00pm (2 days for some Scottish Constituencies). However, Waterworks cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does Waterworks accept any subsequent loss or liability for delivery delays.

Any orders placed outside of mainland UK will be contacted with delivery price (dependent on weight, size, etc) before order is dispatched. Orders under 1kg can be sent by Royal Mail, items over 1kg are sent by our courier service with package tracking.

Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. Please inform us immediately if your order is delayed for more than 3 days.

Damaged Items

Customers are responsible for checking delivered items for damage or missing parts. Any omissions or errors on an order must be reported within 7 days of receipt to Waterworks.

In the unlikely event that items are damaged in transit; please inform us within 7 days of receipt. This will ensure that any claims against the courier can be processed promptly and a replacement item resent.

Waterworks cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered.

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. Waterworks cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.

Please Call Waterworks 01536 384 434 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Waterworks cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and Waterworks will deliver to nominated secure addresses according to the customer’s instructions.

Faulty Items

Any faulty goods must be returned to Waterworks before we send out a replacement. The carriage for this is at the customer’s expense and proof of delivery is required. Once evaluated, the replacement item, if in stock, will be sent out at the customer’s expense.

Please Call Waterworks 01536 384 434 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

If it is urgent that a replacement is sent quickly a payment for the replacement item will be taken until the faulty item is received.

The payment will then be refunded if it is a legitimate warranty claim.

Waterworks cannot accept any liability for any consequential loss incurred by customers due to faulty goods supplied. Waterworks will undertake to replace any goods in the shortest time period possible, or supply equivalent quality goods accordingly.

Unwanted Items

Any unwanted goods returned within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resalable condition.

Please Call Waterworks 01536 384434 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

A restocking charge of 20% will be applied at Waterworks discretion for unwanted goods returned in their original protective packaging after 7 working days. All carriage related to unwanted goods will be charged to the customer.


Wear and tear is not covered under any warranty arrangement supplied by Waterworks and the assessment of suspected wear and tear damage must be carried out by Waterworks.

Items that show they have been forcefully broken or damaged by impact or excessive force will not be covered under any warranty arrangement. The items will have to be returned to Waterworks at the customer’s expense for assessment before a replacement is authorised.

Any modification to equipment supplied by Waterworks without their prior consent or agreement, automatically invalidates any warranty supplied by Waterworks cover the goods supplied.


If you have any complaints then feel free to contact us in the following ways:

Call Waterworks 01536 384434


We aim to resolve any complaints within a week of receiving them.

Please Note: Waterworks Window Cleaning Ltd. (Waterworks) are suppliers to the professional window cleaning trade. All transactions are considered business to business.